At Oneplay, we’re committed to giving you an exceptional experience, and we know you have questions. Here are the answers to the most common questions we receive:
1. How can I register?
You can register directly on our website at www.1play.ng. Click on “Register”, enter your details, and follow the simple steps to create your account. It’s quick, easy, and gets you started on your way to exciting prizes.
2. How do I get the promo code?
Promo codes are shared when we have ongoing promotions. Follow us on social media, keep an eye on our blog, or listen during radio shows to know if we have any promotions running.
3. How do I play the game using the USSD code?
Dial *347*880# on your phone, select your preferred station, and follow the prompts to play. If you need extra help or step-by-step guidance, reach out to us and we’ll be happy to walk you through the process.
Here’s a quick list of codes for each station:
- Cool 96.9 FM Lagos: *347*880*1#
- Wazobia 95.1 FM Lagos: *347*880*2#
- Nigeria Info 99.3 FM Lagos: *347*880*3#
- Cool 95.9 FM Port Harcourt: *347*880*4#
- Wazobia 94.1 FM Port Harcourt: *347*880*5#
- Nigeria Info 92.3 FM Port Harcourt: *347*880*6#
Each code takes you directly to your preferred station so you can join the draw quickly and easily.
4. How do I fund my wallet?
To fund your wallet, visit www.1play.ng, click on “Register” to create your account, then log in. Select “Deposit Funds” and choose either Paystack or Opay to fund your wallet. You don’t need a Paystack or Opay account to proceed. Simply enter your amount, then select “Bank Transfer” and transfer from any bank of your choice or your preferred payment channel such as card or USSD.
5. How do I verify my details on the website?
Log in to your Oneplay account and go to the “Personal Details” section to verify and confirm your information. If you need help, contact our support team who are always ready to assist you.
6. How can I edit my personal information?
You can edit your personal information in your “Personal Details” section. Make sure your details are correct and up to date so you never miss out on your winnings.
7. How can I reset my password or get an OTP?
To reset your password, go to the login page and click “I need a new password”. Follow the prompts to receive an OTP and set up your new password securely. Ensure you enter the OTP on time as it expires in 3 minutes.
8. What if I made a deposit but it’s still pending?
Deposits usually process quickly, but if yours is still pending for a long time, contact us by phone, WhatsApp, or email with your payment details. We’ll check and update your balance promptly.
9. I haven’t received a confirmation SMS for my entry. What should I do?
Sometimes the confirmation SMS may not deliver because of issues with your network provider. But don’t worry, reach out to us with your phone number and the time you played. We’ll check and confirm if you’re in the draw.
10. What’s the best time to play?
You can play anytime, any day. We have draws running weekdays and weekends, so you never miss out. Whenever you play, you’re entered into the next available draw on your selected station.
11. What time are winners announced?
Winners are announced live on-air during radio shows. Follow your station’s schedule and listen out for when presenters call the lucky winners.
12. When is the next jackpot?
We hold jackpot events every Friday across all stations and on Mondays and Wednesdays across the Lagos stations. We also regularly host mega jackpots to mark significant events such as Easter, Eid, Worker’s Day, Christmas, and more. Stay updated by checking our website and social media pages, or reach out to us directly to know the next jackpot date.
13. How long does my ticket last after I play?
Each ticket is valid for the draw on the same day it was played. Entries expire at the end of the day, so make sure you’re in for that day’s draw.
14. Is it necessary to listen to the radio station to win?
You don’t need to be listening live to be selected as a winner, but listening to the show lets you know when the winner is about to be called and reduces your chances of missing the winning call. Remember, if you don’t answer the winning call, another winner is selected.
Here are links to listen live to each station:
📻 Wazobia 94.1 FM Port Harcourt
📻 Nigeria Info 92.3 FM Port Harcourt
15. I want to confirm if a Moniepoint account is really from Oneplay.
To ensure your payment is going to Oneplay, always verify that the account name is “Monnify Checkout.” The payment SMS will also come from the sender name “Oneplay” or “1Play.” Check the spelling carefully, and if you’re ever unsure, reach out to us directly so we can confirm for you.
16. What’s my potential winnings if I play with ₦500?
Prizes vary from station to station and also from show to show. We review our prizes regularly to reward you better. Reach out to our team with the station you’re interested in and we’ll happily share an up-to-date breakdown.
17. I missed a call from Oneplay. Can I still claim a prize?
Unfortunately, only winners who answer when called live on air and confirm a prize are eligible to claim a prize. We recommend you ensure your phone is charged and you’re somewhere your network is stable. If the presenter is unable to speak to you, they might try to call again. If unsuccessful, another winner will be selected.
18. Why is another winner selected if I don’t answer my phone?
We run a transparent platform and want everyone to know that real winners are selected live on air. This helps build trust and ensures the process is fair and authentic. If the first winner doesn’t answer their phone, we select another winner to make sure the prize goes to someone who is ready and available to claim it. This keeps the excitement real and ensures the process is clear for all our players.
Need further assistance?
We’re always here to help you out. Contact us:
- Call: 020 1330 6223 (Mon – Fri)
- WhatsApp (text only): 0704 098 7940
- Email: support@lasho.ng
- Live chat on www.1play.ng
- Social media: @Oneplayng on Facebook, Instagram, X, and TikTok
Let us help you make the most of every Oneplay experience!
